23 Contact us today at (800) 255-5506 ARTWORK Fully Custom Artwork Formats: Adobe Illustrator or Photoshop files. Chocolate items: vector, everything outlined. Printed items: vector or 300 dpi file. Email your artwork files to [email protected]. Art Proofs: An electronic art proof will be emailed to you at no charge for all fully custom orders that have new artwork. A signed or emailed art approval is required before production will begin. Virtual Proofs: Digital virtual samples of custom orders available upon request at no charge*. Email your artwork to [email protected] and a chocolate specialist will be in touch with you directly to discuss details. *$25 charge for each additional virtual. Spec Samples: Fully custom spec samples available at a charge. Email [email protected] and a chocolate specialist will be in touch with you directly to discuss details. Artwork Changes: Any changes to artwork after proofs have been approved and order is in production may result in additional charges and shipping delays. Due to the nature of custom orders, any cancellations and requested changes must be submitted in writing. All work and production done up to the point of cancellation will be billed. Design Time: We offer 1 hour of design time or up to 3 revisions on art proofs, whichever comes first. Additional design time and revisions are charged at $50 per hour rate. Rates subject to change without notice. SHIPPING Dropship Service: Send us your address list and we’ll ship your gifts directly to each recipient’s home or office! Call or email [email protected] to find out more. FOB: All orders ship FOB Blaine, WA. International paperwork provided at no additional charge for international shipments. All duties, taxes, brokerage fees, and handling charges are the responsibility of the purchaser. Warm Weather Shipments: We ship with ice gel packs at no additional charge. Upgraded shipping methods may be required based on destination and ship date. Refrigerated trucking may be quoted for larger shipments. PAYMENT & PRICING Payment: We accept all major credit cards. Deposits required for custom orders. Pricing: All pricing in this catalog is effective through December 31, 2025. Prices are subject to change without notice. All pricing shown in U.S. dollars. Additional taxes may apply. For current pricing, please visit our website. Setup Fee: $99 fee applied to custom orders. Additional setup fees may apply to multi-piece products. PRODUCTS Quantities: Minimum quantities required on all custom products. Kosher Certification: Most of our products are kosher certified by the Orthodox Union and are noted as such on our website. Production Time: Standard production time for custom orders is 2 weeks after artwork approval, plus time in shipping. Rush services available upon request at an additional charge. Reduced lead time on exact reorders. Ready-to-Gift orders ship within 3 to 5 business days of order placement. Shelf Life: The shelf life for our products are 12 months for chocolate, 6 months for cookies with chocolate, and 9-12 months for chocolate with flavor inclusions. See our website at totallychocolate.com/faq for details on how to properly store chocolate. FOOD SAFETY SQF Certification: We are very proud to hold the SQF Certification, a food safety and quality program that is recognized by the Global Food Safety Initiative (GFSI). No matter the circumstances, we are committed to the safety of our products and the health and well-being of our employees, families and communities. [email protected] CONNECT WITH US facebook.com/TotallyChocolate instagram.com/totally_chocolate
